It is very important to know the specifics of your vehicle even if you are unsure what they might mean. You should always prepare to give us your:

VIN, Year/Make/Model/Plate, Trim/Style designators, engine-, transmission-, and drive- configurations. We will usually only need your VIN.

• VIN (Vehicle Identification number); is often found on vehicle paperwork, on your windshield, or on the sticker located in the driver’s door jamb

• Year, Make, Model or Plate (State and Number)

• Trim/Style Designator; Often a few letters as an emblem on the rear of the vehicle, on vehicle paperwork, or by the manufacturer’s website. Sometimes you will be unable to figure this out on your own, that’s okay! We can help find it for you.

• Your engine configuration; Engines configurations are aptly named after their shapes, then further designated by the number of cylinders. While configuration is not so important knowing the displacement of your engine and the number of cylinders can help identify both trim and engine type very easily. There are also a variety of engines that do not use traditional cylinders or configurations but generally, engines come in configurations of 4, 6, or 8 cylinders either inline (I) or in a V configuration.

• Your transmission type; Transmissions are easily identified via the pedals available in the driver well (Count excluding the E-brake floor lever when present). If you have 3 pedals you have a manual transmission, if you have 2 pedals you have an automatic transmission. Drive types include 3 configurations (Rear wheel drive (RWD), Front wheel drive (FWD), or AWD.

• Your drive type; Drive type can be more complicated to figure out, but generally if you have a sports vehicle or truck, you will have RWD, SUVs and larger cars utilize AWD, and most small city vehicles will have FWD. We can easily help you figure out your drive type with the other information you provide, so no worries!

• Color Codes and Names; although much harder to exactly identify, most color codes for the exterior of the vehicle are also located on the driver door jamb sticker or beneath the hood. Most services do not require us to have this information. However, it is also good to have/remember in case you need touch up -paint, -pens, -patches, or replacement panels. We can also help you locate this information.

Vehicle systems can be complicated and difficult to understand but understanding what each system does even at a basic level will help you give accurate descriptions or even identify what area s may need service. Simply, we’ve listed a bit about the general systems below.

Engine- engine mixes air and fuel, and burns it to create power. Utilizes several systems to keep itself running smoothly. If any part of the engine isn’t working right, it can lead to problems like hard starting, rough running, loss of power, overheating, stalling, or poor fuel economy. It may also make unusual noises, produce smoke, or trigger warning lights and diagnostic codes.

Engine Accessories- Engine accessories are driven by the engine to support its operation and the vehicle’s electrical and comfort systems. These include the alternator, power-steering pump, air-conditioning compressor, and water pump. When engine accessories have problems, they can cause battery charging issues, poor maneuverability, overheating, strange noises, belt squealing, no -starts, or warning lights/codes.

Transmission/Drivetrain- A transmission takes the power created by the engine and transfers it into the differentials or transfer cases, and into the wheels. It has gears or clutches to shift so the vehicle can move smoothly at different speeds. It helps the engine work efficiently. When the transmission has problems, it may result in delayed shifting, slipping gears, strange noises, shaking, leaking fluid, or the vehicle refusing to move upon command.

Brakes- Braking systems allow the vehicle to slow down and stop safely. The system includes brake pads, rotors, calipers, lines, a booster, a master cylinder or actuator, ABS modules, and various sensors that all work together. Failure of the system can cause reduced stopping power, squealing or grinding noises, shaking when braking, a soft or sinking pedal, warning lights, or longer stopping distances—all of which can affect the safety of you and your vehicle.

The suspension supports the vehicle, cushions bumps, and helps keep the tires firmly on the road for good stability and comfort. It includes parts like shocks, struts, springs, and control arms. Failure can result in a rough or bouncy ride, poor steering control, uneven tire wear, clunking, squealing, or rotary noises, or affect steering/ handling.

Body/ Accessories- The body and body accessories are the vehicle’s exterior and interior features that provide protection, comfort, and convenience. This includes doors, windows, seats, lights, mirrors, locks, and electronic amenities. When damaged or problematic, they can result in issues like leaks, mold/mildew, rattling, reduced visibility, malfunctioning windows or locks, electrical failures, and generally reduce comfort and safety inside the vehicle.

There’s certainly more than we can teach in a few paragraphs, but having some background helps both you and your mechanic!

To ease diagnostics and help you save, you should give clear and detailed descriptions of what’s happening, as best as possible. Please explain exactly what the issue is, when it occurs, and how often. Please include any unusual noises, smells, or visual signs like smoke, leaks, or warning lights. Always try to describe exactly ow the vehicle behaves, such as during acceleration, braking, or turning. It is also helpful to include recent maintenance or repairs that may have caused or affected the condition. Further, photos or short videos of the problem can make it much easier to diagnose. We never discourage you from using onomatopoeias or giving us theories and suggestions, but it’s very important to detail the situation clearly before doing so.

We’re always happy to help, but our top priority is to do so safely, efficiently, and effectively.
We want to ensure your problems don’t come back, get worse, or lead to any injuries, losses, or damages.

For these reasons, some services are not available in our mobile catalog, and certain services that are generally available may not be safe, effective, or efficient for your specific situation.

We encourage you to take a moment to review our service menus before scheduling an appointment, so you have a clear understanding of what’s available.

While we’re committed to providing the best possible service, we understand that our offerings may not always fully align with your preferences. If there’s a better solution, we’ll do our best to point you in the right direction.

We service most vehicles at our Statesboro shop and plan to expand to other locations in the future. (COMING SOON!)

Our mobile service is currently available in Pooler, Bloomingdale, Ellabell, and Statesboro. If you’re outside these areas, please reach out—we’ll do our best to accommodate you. Due to demand, traffic, and time-constraints, our mobile services are limited.

We are grateful for our loyal customers. As our business has grown, we had to choose between raising prices or curtailing service areas. To maintain quality and efficiency, we have temporarily removed inner Savannah, Guyton, Rincon, and Bluffton (SC) from our immediate service areas. (These areas may be serviceable with an added fee in select areas/times).

Additionally, soft/working terrain, weather, pests, traffic, and service length are very important considerations for us, ensuring a high-quality work environment for our mechanics and a high-quality service for your vehicle. You can find more information about permissible work environments, serviceable locations, service expectations, regulations and more in our FAQ page as well.

In regard to scheduling, we are very selective about who we work with and who works for us. Although this limits staffing, it ensures top-quality services at fair prices.

We strive to keep bookings timely, but mobile slots tend to fill quickly. Even if you are outside of the service areas or cannot secure a booking through the site please reach out and we’ll see what we can do for you!

Manufacturer or dealership warranties cover repairs for certain parts or issues within a set period or mileage and are usually required to be handled through the dealership or an authorized service center. This ensures that the work meets the manufacturer’s standards. If a vehicle is serviced at a shop outside the authorized network, it can result in the warranty being voided or denied for that repair or related future issues. Which may mean that in the future you will need to pay out-of-pocket for repairs that would otherwise be covered.

Utilizing our service may put your warranty protection at risk. If you have a warranty or are unsure of whether you have a warranty, please check with your dealer. as we are not responsible for differences, invalidations, or future denials.

Further, we are not always able to accept insurance claims/warranty work due to the required processes. When you file a claim, your claim is usually handled by an adjuster. This adjuster must also access the validity of your claim before deciding whether it will be covered or not. This often means the adjuster may need to inspect or have the vehicle inspected in-shop, during different processes, or that we may need time/fees to cover preparation, synthesis, or submission of documents.

We do not discourage you from utilizing warranty/insurance repairs through our service! We simply explain that these processes may take a longer time than our standard services which may reflect in billing, procedure, or hassle.

To help us provide the best service possible, please communicate clearly about any circumstances that might affect your vehicle’s service. These may be unexpected or pre-existing situations such as timing constraints, vehicle use, budget, or warranty considerations.

It is important to keep us informed of any changes in plans or conditions that could impact repairs. Clear and courteous communication allows us to work efficiently and deliver the high-quality service you expect and deserve.

You will never be punished or retaliated against for communicating effectively. We ask for your upfront honesty, patience, professional conduct, and understanding just as you’d expect from us.

We serve a limited number of customers. Disrespect, rudeness, threats, consistent failure to be punctual, or intentional miscommunications will result in immediate and permanent suspension from our services, as it disrupts our operations and inconveniences other customers.

By communicating openly and respectfully, you help ensure smooth service for everyone, including yourself.

In the automotive and mechanical field, unexpected issues can arise that may delay or complicate services. While we provide estimates and quotes based on our best knowledge, they may not always reflect the full scope of work for various reasons. We always communicate increases or complications and are willing to discuss solutions, alternatives, and compromises to meet your needs. We only ask that you are understanding and patient as some situations may be beyond our control.