We have gathered all information regarding our account types, their benefits, and qualifications on our Account Types page under the Programs tab. There you will find the details about the account types we offer. If you need additional information, we encourage you to reach out via our Contact Us page.

A Select Account is a special designation we offer to a small group of customers. Although information is limited, as it is an internal program, Select customers receive discounts, benefits, and services that are more convenient, faster, and more cost-effective than our traditional offerings. Only a few customers are chosen each month to receive Select status.

Select status is not based on financial factors, quid-pro-quo arrangements, or any unethical or immoral considerations (such as race, age, sex, or religion). Instead, customers are selected based on observed qualities and characteristics demonstrated consistently throughout the service process. Because we strive to provide tailored, effective, and efficient service to each customer, we regularly review our service interactions and notes. At the end of each month, we identify a small number of customers who have been especially inspirational, influential, or impactful, and we extend to them the opportunity to receive exclusive benefits, savings, rewards, and opportunities through the Select program.

Please note that there is no buy-in, application process, or company-provided criteria for this program. Anyone claiming to offer such requirements or guaranteed access is acting independently and fraudulently.

Suspensions are never issued lightly and are only enacted for well-documented, justifiable reasons that have been thoroughly reviewed. Once an account is suspended, we are unable to assist with any services. This includes vehicle service, questions or advisements, referrals, parts, vehicle sales or purchases, trade-ins, paperwork, documentation, or any ongoing processes.

We consider three core factors when reviewing a potential suspension: offense, repetition, and intent. We are very understanding of frustration, disappointment, criticism, skepticism, and circumstances outside of a customer’s control. However, under no circumstances will threatening, harassing, disrespectful, or otherwise malicious behavior toward our company, property, or staff be tolerated. Any such occurrence may result in an immediate suspension without notice.

We treat all customers with professionalism and respect, and we expect the same in return. If you communicate your situation with us, we are always willing to work with you to resolve it before any escalation occurs. We have never—and will never—take punitive action for honest communication, one-off issues, or unintentional mistakes.

If you believe a suspension is unjust or wish to dispute it, you must use the Contact Us form and select “Warranty, Records, or Suspension.” In most cases, we can only provide the records or judgments associated with your suspension. Apologies, atonement attempts, or offers of payment will not be accepted or acknowledged once a suspension decision has been finalized. The only exception is for temporary suspensions, for which you will be clearly notified.

If your account is suspended, communication between you and our company is formally terminated. In public spaces (such as review platforms), we may provide a brief, general clarification for accuracy, but we will not engage in ongoing communication or discussion regarding the suspension.

We firmly believe that mutual respect and clear communication are essential to maintaining healthy, sustainable relationships and service.

Below are a few examples of behaviors that may result in a permanent suspension of a customer’s account. These examples are not exhaustive, but they reflect common types of offenses that violate our conduct policies and service expectations:

• Threats, harassment, or abusive language directed toward staff, property, or the company in any form (in person, over the phone, or online).

• Using negative reviews—or threats of leaving one—as leverage to manipulate pricing, demand free services, or obtain special treatment.

• Repeated no-shows or last-minute cancellations that disrupt scheduling and operations, even after reminders or documented warnings.

• Providing false information or intentionally misusing services to gain benefits or avoid required procedures.

• Malicious, disrespectful, or intentionally harmful behavior that compromises safety, professionalism, or the integrity of our operations.

Any such occurrence is thoroughly documented and may result in legal action in addition to the suspension of services. We sincerely appreciate our customers and value their business, and we are committed to maintaining a respectful, professional, and safe environment for everyone we serve.